- Mode of Payment:
The easiest and most secure modes of payment available to settle the invoice for your confirmed booking are payment through PayPal or payment by credit card.
Online transfer through PayPal:
If you choose to make payment through PayPal, we will send you the link accordingly together with the invoice. If you do have your own PayPal account, payment will be very easy and quick following the link. If you don’t have a PayPal account, you would not have to subscribe to any PayPal account for this transaction. Following the link will also give you the choice to make credit card payment through PayPal, which works just like any other online purchase.
PayPal charges: 4.5% of the invoice total
Credit card payment:
BORNÉO À LA CARTE accepts Visa and Mastercard. If you wish to pay by credit card, we will send you a credit card authorisation form for you to fill in and sign. This form will permit us to debit your credit card for the indicated transaction.
Processing fees: 2.5% of the invoice total
NOTE: We do accept split payments, but the full invoice total has to be settled at least 15 days before the tour begins.
- Change of dates and/or programme
For any changes of dates and/or tour programme after confirmation and payment of the tour arrangements, BORNÉO À LA CARTE charges a service fee of:
MYR 65 per adult and per modified day
MYR 40 per kid (from 10 to 17 years old) and per modified day
MYR 25 per child (below 10) and per modified day
Should the cost for the modified tour itinerary be higher than the initial invoice/payment, the client will have to cover the balance as well as any extra transaction costs. However, should the cost for the modified tour itinerary be lower than the initial invoice/payment, BORNÉO À LA CARTE reserves the right not to refund the balance.
- Tour cancellation by the client:
For any cancellation of tour programme made by the client after confirmation of the tour arrangements, following cancellation charges apply:
16 days or more before arrival date > same charges as for changes of dates and/or tour programme (see above)
15 – 12 days before arrival date > 25% of the invoice total
11 – 8 days before arrival date > 50% of the invoice total
7 days or less before arrival date > 100% of the invoice total
The client bears the full cost of any transaction charges incurred.
- Tour cancellation by BORNÉO À LA CARTE :
BORNÉO À LA CARTE shall not be held accountable for any loss or tour cancellation incurred due to flight delay/cancellation, outbreak of epidemic disease, strikes, thefts, war and acts of God.
The company reserves the right to alter routes, itineraries, timings and accommodations reserved as and when deemed necessary. Any tours or tour components may be postponed or replaced by similar tours without refund.
We highly recommend all clients and travellers to purchase a travel insurance.